WorkPlan explains how to best implement an LMS for your franchise business.
Franchises make up a large portion of Australia’s business economy, with over 1,200 in operation during in 2023. Within the management of these businesses, ensuring that franchisees receive the same, high-quality training across multiple locations is no mean feat. If you’re looking into investing in a franchise LMS, here are some best practices for making sure you get the most out of your training.
1. Define your objectives
Before implementing an LMS, it is always a wise decision to break down what you’re looking to achieve from it. What are the main objectives of your team as a whole? Are there KPIs you want to reach after implementing your LMS? These goals should be training-based to determine what performance areas need improvement, and how much training is necessary to achieve goals. In this decision-making process, it’s also important to involve all stakeholders including the franchisees who will be using your franchise LMS.
2. Organise your team
Ensuring that your team understands their responsibilities in relation to implementing your LMS helps streamline the process considerably. Questions you should ask include: Who will write and create the training content? How will we implement the LMS with our franchisees? Who will support the users? Who will monitor performance? Once roles are established, managing and troubleshooting your training program will be much more efficient.
3. Establish a robust communication channel
Communicating big new changes to franchisee owners can be tricky, so you must put in place a robust system of communication when implementing and maintaining your LMS. This includes ensuring your team knows whom to refer to if they’re having issues with the LMS, as well as opportunities to give feedback about their training experience.
4. Develop a training plan
Once you have organised your team and established an effective communication system, you should develop a plan for how you will roll out your training via the LMS. This should include organising team member training on how to use your chosen LMS, as well as any new processes or procedures that may be required.
5. Test your LMS
Rolling out a brand new LMS and training process is exciting, however ensuring that it has been thoroughly tested can save you a lot of time in the future, especially if you have multiple locations that are receiving training. Investing time in testing your new training system from start to finish before it is rolled out will help you to identify any errors or missing aspects that could negatively affect your team’s learning experience.
If you’re looking to streamline your training processes across locations, WorkPlan Learning is a franchise LMS designed to deliver consistent onboarding and training to all members of any team. Click here to learn more about WorkPlan Learning for your franchised business, or get in touch with us today.
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In the spirit of reconciliation WorkPlan acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.